Section 1 — Online Store Terms

You must be legally capable of entering into a contract to place an order with us. If you allow another person to use your device or account, you are responsible for ensuring that their use of the website is lawful and consistent with these Terms.

Our products and services must not be used for any unlawful, fraudulent or unauthorised purpose. You must not use the website in a way that infringes the rights of another person or breaches any applicable law.

You must not introduce viruses, malicious code or other technology designed to damage, interrupt or interfere with our website, systems or services. A serious breach of these Terms may result in access to the website or services being suspended or terminated.

Section 2 — General Conditions

We reserve the right to refuse or restrict service where we have a lawful and reasonable basis to do so, including suspected fraud, misuse of the website, inaccurate order information or a breach of these Terms.

Information you submit through the website may pass through third-party networks, hosting providers, payment providers and other technology services required to operate our business. Payment information is handled using the security measures of the relevant payment service provider.

You may not reproduce, duplicate, copy, sell, resell or commercially exploit any part of our website, content or services without our prior written permission, except where permitted by law.

Section headings are included for convenience and do not affect the meaning or interpretation of these Terms.

Section 3 — Website Information

We take reasonable care to ensure that information displayed on our website is accurate and useful. However, website content may occasionally be incomplete, outdated or subject to change.

General website content should not be treated as a substitute for information specifically confirmed for your individual order. Where product dimensions, finishes, fabrics, lead times or other specifications are important to you, please confirm them before ordering.

We may update, remove or amend website content at any time. Where the law requires us to provide or update particular information, we will do so.

Section 4 — Changes to Services and Prices

Prices, collections, product specifications and services may change from time to time. Any price change will not normally affect an order that we have already accepted, except where an obvious pricing error has occurred or a change is permitted by law.

We may modify, suspend or discontinue website features, product ranges or services where reasonably necessary. We will not use this clause to remove rights that have already arisen under an accepted consumer contract.

Section 5 — Products and Services

Some products or services may be available only through our website, showroom or selected sales channels. Availability may be limited and products may be made to order, bespoke or personalised.

Returns, cancellations and exchanges are governed by our Refund Policy and by any statutory rights that apply to your purchase. The made-to-order or personalised nature of a product may affect change-of-mind cancellation rights, but it does not remove rights that apply where goods are faulty, not as described or otherwise do not conform to the contract.

We make reasonable efforts to represent product colours, fabrics, materials and finishes accurately. Appearance can vary because of lighting, photography, screen settings, natural material characteristics and production batches. We recommend viewing or requesting samples where exact colour or texture is important.

We may limit quantities, discontinue products or restrict sales to certain areas where reasonably necessary. Product descriptions and specifications may be updated before an order is accepted.

Section 6 — Orders, Billing and Account Information

All orders are subject to acceptance. We may refuse or cancel an order where there is a pricing or listing error, suspected fraud, payment issue, product unavailability, delivery restriction or another legitimate reason.

If we need to change or cancel an order after it has been submitted, we will use the contact details provided at checkout to notify you where reasonably possible.

You agree to provide accurate, current and complete order, billing, delivery and contact information. You are responsible for checking the size, specification, delivery address and other order details before confirming your purchase.

For information about cancellations, returns and refunds, please refer to the Refund Policy published on the HomeFurnitureUK / HFUK website.

Section 7 — Optional and Third-Party Tools

We may provide access to third-party tools, payment options, design tools, messaging services or other functionality that we do not directly control.

Third-party services may be subject to their own terms and privacy practices. You should review those terms before using the relevant service. Where a third-party service is provided independently from us, its availability and operation may be outside our control.

Any new tools or website functionality introduced by us will also be subject to these Terms unless separate terms are provided.

Section 8 — Third-Party Links

Our website may contain links to third-party websites, products, services or content. A link does not necessarily mean that we endorse or control the third party.

We are not responsible for the content, availability or practices of independent third-party websites. If you choose to purchase from or interact with a third party, you should review its terms, privacy policy and other relevant information before proceeding.

Questions or complaints about products or services supplied directly by a third party should be addressed to that third party, except where we remain legally responsible for the matter.

Section 9 — Reviews, Feedback and Submissions

If you submit reviews, photographs, ideas, feedback, suggestions or other material to us, you confirm that you have the right to provide that content and that doing so does not infringe another person’s rights.

Unless otherwise agreed, you grant us a non-exclusive right to use, reproduce and display content that you intentionally submit for publication, marketing or feedback purposes, subject to applicable privacy and data protection law.

We may moderate or remove user-submitted content where we reasonably believe it is unlawful, misleading, abusive, defamatory, obscene, infringing or otherwise inappropriate.

You must not impersonate another person, use false contact information or knowingly provide misleading information. You remain responsible for the accuracy and legality of content you submit.

Section 10 — Personal Information

Personal information submitted through our website is handled in accordance with our Privacy Policy and applicable data protection law. Please review the Privacy Policy published on our website for information about how we collect, use and protect personal data.

Section 11 — Errors, Inaccuracies and Omissions

From time to time, our website may contain typographical mistakes, pricing errors, incorrect product descriptions, outdated promotions, inaccurate delivery information or other omissions.

Where reasonably necessary, we may correct errors, update information or cancel an affected order. If an error affects an order you have already placed, we will explain the issue and, where required, offer the options available to you under the contract and applicable law.

We are not required to continuously update every item of website content unless the law requires us to do so.

Section 12 — Prohibited Uses

You must not use our website, content or services to:

• carry out or encourage unlawful, fraudulent or harmful activity;
• infringe intellectual property, privacy or other legal rights;
• harass, threaten, abuse, defame or unlawfully discriminate against another person;
• submit false, deceptive or misleading information;
• upload viruses, malware or other code intended to interfere with systems or data;
• collect personal information about others without a lawful basis;
• spam, phish, scrape, crawl or automate access in a way that disrupts the website or breaches applicable law;
• attempt to bypass, disable or interfere with security features or access controls.

We may suspend or terminate access to the website where we reasonably believe these restrictions have been breached.

Section 13 — Warranties and Limitation of Liability

We aim to keep our website available, accurate and secure, but we do not guarantee that website access will always be uninterrupted or error-free. We may temporarily suspend website access for maintenance, security, technical or operational reasons.

Nothing in these Terms excludes or limits liability where it would be unlawful to do so. In particular, nothing excludes liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot legally be excluded.

Nothing in these Terms removes the statutory rights of consumers in relation to goods or services, including rights relating to goods being as described, of satisfactory quality and fit for purpose where applicable.

Subject to the above, we are not responsible for losses that were not reasonably foreseeable when the contract was formed, or for business losses suffered by a consumer where the purchase was made wholly or mainly for private use.

Where you use our website or purchase from us in the course of a business, additional limitations may apply to the fullest extent permitted by law.

Section 14 — Indemnity

If you use the website in the course of a business, you agree, to the extent permitted by law, to be responsible for losses, claims or reasonable costs suffered by us as a direct result of your unlawful use of the website, your material breach of these Terms or your infringement of another person’s rights.

This section does not require a consumer to compensate us for matters for which the consumer is not legally responsible.

Section 15 — Severability

If any part of these Terms is found by a court or other competent authority to be unlawful, invalid or unenforceable, that part will be treated as removed or limited to the minimum extent necessary. The remaining provisions will continue in effect.

Section 16 — Suspension and Termination

These Terms remain effective while you use our website or services. You may stop using the website at any time.

We may suspend or terminate access where we reasonably believe there has been a serious or repeated breach of these Terms, unlawful activity, attempted fraud or a security risk.

Termination of website access does not affect rights, obligations or liabilities that arose before termination, including amounts properly due under an existing order.

Section 17 — Entire Agreement

These Terms, together with the policies and order information expressly incorporated into them, form the agreement governing your use of our website and relevant services.

If we do not immediately enforce a right under these Terms, that does not mean we have waived that right. Any waiver must be clear and applies only to the circumstances for which it is given.

Nothing in this section limits information or rights that applicable consumer law requires to form part of the contract.

Section 18 — Governing Law and Jurisdiction

These Terms and contracts made through our website are governed by the laws applicable in England and Wales, subject to any mandatory consumer protections that apply to you in the part of the United Kingdom where you live.

If you are a consumer, you may have the right to bring proceedings in the courts serving the part of the United Kingdom in which you live. If you are purchasing in the course of a business, the courts of England and Wales will have jurisdiction unless we agree otherwise in writing.

Section 19 — Changes to These Terms

We may update these Terms from time to time to reflect changes to our business, website, products, services or legal requirements.

The latest version will be made available on our website. Changes will not normally alter the terms of an order that we have already accepted unless the change is required by law or agreed with you.

Section 20 — Contact Information

If you have a question about these Terms of Service, an order or your use of the website, please contact the HomeFurnitureUK / HFUK customer service team using the contact details published on our website.