Shipping Policy

At HomeFurnitureUK and HFUK, we aim to make the delivery of your furniture as smooth and straightforward as possible. Please find our shipping and delivery information below.

Delivery Areas

We deliver to most locations across the UK.

Delivery availability may vary depending on your postcode, location and the type of product ordered.

Delivery Times

Delivery times vary depending on the product:

Beds

Approximately 6–8 weeks

Headboards, Benches & Footstools

Approximately 3–4 weeks

Marble Furniture

Approximately 6–8 weeks

As many of our products are made to order, these times are estimates and may vary depending on production requirements.

Once your order is ready for dispatch, our team will contact you to confirm and arrange your delivery date.

Delivery Fees

Delivery charges depend on factors including:

  • Product size and weight
  • Delivery location
  • Order size
  • Any additional delivery requirements

Where applicable, the delivery charge will be shown at checkout or confirmed with you when placing your order.

From time to time, HomeFurnitureUK / HFUK may also offer free delivery as part of selected promotions or qualifying orders.

Delivery Process

Once your order is ready, our delivery team will contact you to arrange a suitable delivery date.

Where possible, furniture will be delivered to the room of your choice, provided there is safe and suitable access.

Please make us aware of any potential access restrictions before delivery, including:

  • Narrow doorways
  • Tight hallways
  • Staircases
  • Limited parking
  • Flats or apartments without suitable lift access

For larger furniture items, including beds and marble furniture, assembly may be available where agreed as part of your order or delivery service.

Missed Deliveries

Please ensure that someone is available to receive your order on the confirmed delivery date.

If a scheduled delivery is missed, please contact HomeFurnitureUK / HFUK as soon as possible so that another delivery can be arranged.

An additional redelivery charge may apply where a delivery has been missed or cannot be completed due to circumstances outside our control.

Checking Your Delivery

We recommend inspecting your furniture when it arrives.

If you notice any visible damage, defects or issues with your order, please notify our team as soon as possible, preferably within 48 hours of delivery, and provide photographs where appropriate.

We also recommend keeping any relevant packaging until you have checked your order and are satisfied that everything has arrived correctly.

Contact Us

If you have any questions regarding delivery, shipping times or an existing order, please contact the HomeFurnitureUK / HFUK Customer Service Team using the contact details displayed on our website.